Privacy Statement

Please read on for more information about our Privacy Policy.

1. WHAT IS CONSIDERED PERSONAL INFORMATION?

Within this policy, “Personal Information” means the same as it does within the Privacy Act 1993. In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses) and possibly financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.

2. WHAT PERSONAL INFORMATION DOES RISE TRAINING STUDIOS COLLECT AND HOLD?

We may collect the following types of personal information:

• Name

• Mailing or street address

• Email address

• Telephone number (mobile or home)

• Age or birth date

• Profession, occupation or job title

• Product preferences

• Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries

• Any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise; and information you provide to us through our customer contact centre or customer surveys, or that is publicly available.

Your personal information will be held by RISE Training Studios, 68A Abbotts Way, Remuera, 1050, Auckland, New Zealand.

3. WHY DO WE COLLECT PERSONAL INFORMATION?

The primary purpose for which we collect information about you is to enable us to perform our business activities, and to provide the best possible quality of customer service. Any information that we collect will not be used in ways that you have not consented to. Your personal information will not be shared, sold, rented or disclosed other than as described within this Privacy Policy, or as permitted by the Privacy Act.

RISE Training Studios collects, holds, uses and discloses your personal information for the following purposes:

• To provide products and services to you

• To provide you with information or advice about existing and new products and services

• To communicate with you and process your requests

• To manage and enhance our products and services

• To personalise and customise your experience

• To provide you with access to secure areas of our websites

• To conduct competitions or promotions on behalf of RISE Training Studios and selected third parties

• To verify your identity

• To provide to third parties if you have authorised us to do so

• To investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity; and/or as required or permitted by any law (including the Privacy Act).
  

4. WHAT HAPPENS IF WE ARE NOT ABLE TO COLLECT PERSONAL INFORMATION?

If you choose not to provide us with the personal information described within this policy, then:

• We may not be able to provide you with the product or services you have requested, either to the same standard or at all

• We may not be able to provide you with information about products or services that you may want, including information about discounts, sales or special promotions

• We may not be able to tailor our content, website and communications for your preferences.
  

5. HOW DO WE COLLECT PERSONAL INFORMATION?

We do this in a variety of ways, including through:

• Your access and use of our website and communications, including your registration details and information relating to your use of the website and the services, such as the content you access (for example, the products you have viewed, or the search queries you input)

• Your conversations or email or interaction, between you and our Customer Service Representatives, whether online or over the phone

• Your completion of an application for a product purchase
  

6. HOW DO WE USE COOKIES?

A "cookie" is a small text file that is placed on a device when it is browsing a website to enable the host of the website to store information about use of the website by that device. RISE Training Studios uses cookies and similar technologies for the following key purposes:

• To recognise your computer or device and greet you each time you visit our website, without bothering you with a request to register or log-in

• To keep track of products or services you view, so that we can send you news about those products or services

• To measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate

• To research our users' habits so that we can improve our online products and services

• To operate our websites efficiently with a high level of functionality

• To measure the effectiveness of our marketing initiatives

• To learn about customer preferences so that we can present customers with web content and advertising that is relevant to them

• To measure the number of advertising referrals we have received to our websites from other websites

• To produce data on web traffic and customer web activity through our website

While we use cookies to improve our customers' online experience, if you do not wish to allow cookies then you can choose to disable cookies (for all sites) from within your browser settings.

7. WHAT MAY WE DO WITH YOUR PERSONAL INFORMATION?

We may use the information we collect to help us to provide products and services to you, to verify your identity, and to occasionally notify you about important functionality changes to our website.

We may send you marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including but not limited to, mail, SMS or email, in accordance with applicable marketing laws.

If at any stage you no longer wish to receive these notifications you may opt-out of receiving marketing communications from us by using the opt-out facilities provided (e.g. an unsubscribe link in a promotional email) or contacting us at contact@rise-workout.com.

If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us.

We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.

Personal Information is information about an identifiable individual, as defined by the Privacy Act 1993.

8. DO WE USE PERSONAL INFORMATION FOR MARKETING?

We use personal information to provide you with information or advice about our existing and new products and services. We also use it to conduct promotions on behalf of RISE Training Studios. We will not collect usage data or target advertisements based on the following market segments:

• Political opinions

• Membership of a political association

• Religious beliefs or affiliations

• Philosophical beliefs

• Membership of a trade union

• Sexual preferences or practice

• Criminal record

• Health information
  

9. HOW DO WE DISCLOSE PERSONAL INFORMATION?

We may disclose your personal information to our employees, for the operation of our websites or our business, and for the specific purpose of fulfilling requests by you, and to provide products and services to you, and where we are permitted to under the Privacy Act.

Where RISE Training Studios utilises third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third-party providers may include:

• Service providers such as web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, photographic analysers, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants

• Software providers such as customer relationship management, and accounting software

• Existing or potential suppliers, business partners or joint venture entities or partners

• Sponsors, or promoters of any competition that we conduct or promote via our services

• Specific third parties authorised by you to receive information held by us

We require any third party to protect your information against unauthorised use or disclosure.

Some of these service providers may be located overseas. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.

Beyond the above, we release personal information only when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of RISE Training Studios, our users, or others, and where we reasonably believe that disclosure is necessary. Government agencies with statutory roles enabling them to request data from us include but are not restricted to the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.

10. HOW CAN YOU ACCESS OR CORRECT YOUR PERSONAL INFORMATION?

You may request access to any personal information we hold about you at any time by contacting us at contact@rise-workout.com.

Your request will be processed in accordance with the Privacy Act 1993. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our websites can access and update their user details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.

11. HOW CAN YOU COMPLAIN ABOUT A BREACH OF PRIVACY?

If you believe your privacy has been breached by us or have any questions or concerns about our Privacy Policy please contact us using the contact information below and provide details of the incident so that we can investigate it.

We may contact you during the process to seek any further clarification if necessary. If a breach is found, RISE Training Studios will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.

We will treat your requests or complaints confidentially. A representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Please contact us at: RISE Training Studios, 68A Abbotts Way, Remuera, 1050, Auckland, New Zealand.

12. WHAT SECURITY MEASURES ARE IN PLACE?

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.  We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet.  This encryption scrambles details such as credit card numbers and personal information, so that other computers are unable to decipher the information, ensuring privacy and security. RISE Training Studios will never store your credit card information.

13. HAVE THERE BEEN ANY RECENT CHANGES TO THE PRIVACY POLICY?

We may change this Privacy Policy from time to time. Updated versions of this Privacy Policy will be posted on our website. This Privacy Policy was last updated in March 2022.

Competition Terms & Conditions

In these Terms & Conditions, “we”, “us” or “our” refers to RISE Training Studios and its subsidiaries.

“You” or refers to the author of your entry.

The “Contest”, “Sweepstakes”, “Promotion”, “Giveaway” or “Competition” refers to the image, photo, video, text, graphics or other content RISE Training Studios has published on social media platforms (such as Facebook, Instagram, Twitter, Snapchat, YouTube, etc.).

"200 Likes" giveaway - Facebook

The Promoter of this competition is RISE Training Studios, 68A Abbotts Way, Remuera, 1050, Auckland, New Zealand.

No Purchase Necessary – Purchase does not increase the chance of winning

Eligibility - Entry open to New Zealand residents, aged 18 years or over. RISE Training Studios (the "Promoter"), its employees and their immediate families, participating agents and their associated agencies, are ineligible to enter. The Promoter reserves the right to verify the validity of entries. The competition is subject to all applicable federal, state, and local laws and regulations. Void where prohibited.

Conditions of Entry - How to Enter:

"200 Likes" giveaway requires an eligible person to like the original competition post and mention a friend in the comment section of the original competition post on the official RISE Training Studio Facebook page. Each eligible person may enter the competition only once. Promotion commences NZ time at 3.00pm Tuesday 29th March 2022 and closes at NZ time 8.00am Monday 4th April 2022 (the "Promotional Period"). Entries received after this closing time will be ineligible for entry. 

One (1) winners of the Promotion above will be selected on Facebook within five (5) days of the competition closing. Attempts will be made to notify the winner by direct message via social media platform of entry and/or phone and/or email at the contact telephone number/email address/private message provided at the time of the promotion entry. If the Promoter, having used reasonable efforts, is unable to contact the winner within five (5) days, then the prize is forfeited, and an alternate winner will be selected at random. The Promoter's decision is final, and no correspondence will be entered into.

The winner(s) will receive the following prize:

• Two (2) 45-minute personal training sessions at the Rise Training Studio in Remuera, worth $160 (NZD).

The two (2) 45-minute personal training sessions must be used within 7 days of each other.

The Promoter nor any other person or party associated with this promotion accepts no responsibility for any variation in prize value.

The Promoter nor any other person or party associated with this promotion reserves the right to substitute the prize in whole (or any of its components), with a substitute prize of equal or greater value.

All prizes shall be subject to the terms and conditions of use issued by the prize provider. The Promoter accepts no liability for any loss or damage whatsoever suffered in connection with the availability, provision or use of these prizes.

All components of the prize package must be taken together. Any element of the prize package not taken will be deemed to be forfeited. No cash or other prize substitution shall be permitted except at the Promoter’s discretion. The prize is non-transferable.

By entering this “competition”, you hereby consent to our User Generated Content Terms and Conditions. As part of the competition and deeming a winner, the Promoter collects entrants' personal information in order to conduct the promotion. If the information requested is not provided, the entrant may not participate in the promotion. Acceptance of the prize is deemed consent for the Promoter to use the winner's details and photographs for promotional and media purposes without any further reference, payment or other compensation to the entrant. Please refer to RISE Training Studios’ privacy statement regarding the storage of personal information.

Privacy Policy - Information submitted with an entry is subject to the Privacy Policy stated on the RISE Training Studios website. To read the Privacy Policy, click here.

The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the competition should virus, bug, non-authorized human intervention, fraud, or other cause beyond the Promoter’s control corrupt or affect the administration, security, fairness, or proper conduct of the competition.

Limitation of Liability: RISE Training Studios and its subsidiaries, are not responsible or liable for: (a) incorrect or inaccurate transcription of entry information or late, lost, stolen, unintelligible, illegible, damaged, mutilated, altered, incomplete, misdirected entries or entries received through impermissible or illegitimate channels, all of which will be disqualified; (b) technical failures of any kind, including but not limited to the malfunctioning of any telephone, computer online systems, computer equipment, website, server provider, network, hardware or software, or garbled, corrupt, or jumbled transmissions; (c) the unavailability or inaccessibility of any website or service; (d) unauthorized intervention in any part of the entry process or the Contest; (e) printing, typographical, electronic or human errors which may occur in the offer or administration of the Contest or the processing of entries; or (f) any injury or damage to persons or property.

Winner(s) Name: The competition’s winner(s) name will be posted in the comments of the competition post and/or in a separate social media post after the winner is selected and verified.

*This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook and Instagram and/or Twitter. *